My core interest in Human Resource management is Employee relations function.It plays a very major role in any organization.For a healthy and successful organization the relations between the management and employees should be smooth,this can be achieved only through effective employees relations team in the organization.
The main functions in Employees relations are as follows,
1.Enabling smooth transition of new joins into the company by anchoring fresher/later induction and on-boarding programs
2.Creating a healthy and positive work environment necessary to stimulate and engage bright young minds.
3.People compliance by doing Background verification, criminal verification, client requirement verification etc..
4.Handling Employee Communication by holding, Open Houses, Chat Sessions, Skip level meetings.
5.Foster bonding among employees and employee families through RnR ceremonies, cultural and sport events, health and safety events, Petit Day.
6.Promoting a congenial, employee friendly work environment .
7.Lending a helping hand during crises situations and employee emergencies.
8.Encouraging and facilitating resolution of employee complaints and grievances.
9.Ensures organization values are upheld, through value dissemination and timely disciplinary actions.
10.Handling activities related to remuneration and policies for Subsidiaries.
11.At the development centers in various locations, ER team also plays the extended role of other functions of HRD and anchors various HR initiatives for the development center.
Being a part of employees relations team requires lots of patience and innovative thinking skills.In the previous company i worked,the employee relations team was really efficient and bought about many changes in the organization which fostered a positive environment for all employees.Its mantra was "Employee First".The organization hardly believed that the satisfaction of internal customers (Employees) would automatically lead to the satisfaction of external customers.
Even if an employee is paid in lakhs,he would give more productivity and stay with the organization for long time only if he is satisfied with the work environment.This is mainly taken care by the ER team.Thus employees relations team is one of the key to organization success.I aspire to be a part of such team in a Good organization.
Monday, August 24, 2009
Sunday, August 16, 2009
Customer Satisfaction
In today's global economy,customers are still the lifeblood of any business.In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.Without customers to purchase a company products or services,it certainly won't have an income for long time.Even we are customers,we buy products which satisfies our needs and also the one we feel worth for the money we pay for buying that product.Once we are satisfied with a particular product,we become regular uses of it and buy them regularly.
A Company has to provide a product or service that someone needs or wants.It should target the segment that will be more satisfied with the products it produces,rather then targeting a segment which are not that much satisfied with the product.By having a goal of finding good customers, giving them great products and following up with excellent customer service, a company can find that many of them will turn into active feeders for its business.
There is an established principle in the business world called the 80/20 Rule. In the majority of successful companies, 80% of its revenue will be generated from only 20% of its satisfied customers.The simple road map that i feel for journey to success for any company is paved with quality products, personal attention and superior service.
Some of the benefits i predicted from satisfied customers are
1.Satisfied customers tend to continue to buy from the same company.
2.It costs much less to retain existing customers than to acquire new ones.
3.Satisfied customers tell others about their positive experiences, while dissatisfied customers tell even more people about their negative experience.
So Satisfied Customers = Growth of an organization.
A Company has to provide a product or service that someone needs or wants.It should target the segment that will be more satisfied with the products it produces,rather then targeting a segment which are not that much satisfied with the product.By having a goal of finding good customers, giving them great products and following up with excellent customer service, a company can find that many of them will turn into active feeders for its business.
There is an established principle in the business world called the 80/20 Rule. In the majority of successful companies, 80% of its revenue will be generated from only 20% of its satisfied customers.The simple road map that i feel for journey to success for any company is paved with quality products, personal attention and superior service.
Some of the benefits i predicted from satisfied customers are
1.Satisfied customers tend to continue to buy from the same company.
2.It costs much less to retain existing customers than to acquire new ones.
3.Satisfied customers tell others about their positive experiences, while dissatisfied customers tell even more people about their negative experience.
So Satisfied Customers = Growth of an organization.
Wednesday, August 12, 2009
Attrition
In the previous years many companies especially ITES companies were facing a serious problem called Attrition.It generally means reduction in the number of employees in the organization due to various reasons.In 2007,Attrition rate was nearly 20 to 40 % in many ITES companies.Even in the company i worked with,Attrition was a major problem.Monthly Attrition percentage varied somewhere between 10 to 20% and the HR people were struggling hard to bring down the attrition rate.
In the company i worked every new joinee as to sign a bond and service agreement for a period of 1 year.The company provided all benefits for the employees like transport allowance,meal allowance,skill allowance,special allowance,Incentives,etc..but still the attrition rate was high and many people were found absconding the company after few months they joined.
When i joined there were 24 people in the batch but after 1 year only 3 people stayed with the organization ,one including me.Many employees left the company for various reasons like Stress from overwork and work life imbalance,No growth opportunities,Lack of appreciation,Job and person mismatch,Job is not what the employee expected to be,New job offer,not happy with the compensation etc..
In the company i worked there were some good programs introduced to make employees stay with the organization.One such program for the employees was the Aspire program.In this program,employees were given training on software courses and after a year they were put into technology side as software engineers.During the training period,certain amount was deducted from the employee salary as part of this program.It was a best program to make employees stay with the company.Other programs that were really good were distance education program,internal job posting and Fast forward program.
Many people view the BPO job as a temporary one,to earn money till they get the job they wanted to.Mostly engineering graduates do so. Some BPOs provide better career development opportunities for its employees through various programs.Graduates can join such BPOs and shape their career by planning and performing well in the organization.Stress is there in almost all jobs,the desire of a person to come up well in life,will decide the future of that person.I have seen many people who have shined well working in a BPO.
ITES companies should implement various such programs to make the employees stay with the organization and make them feel satisfied.A satisfied employee will stay with the organization for a longer period and will show more productivity in his/her work and hence the growth of the organization.
In the company i worked every new joinee as to sign a bond and service agreement for a period of 1 year.The company provided all benefits for the employees like transport allowance,meal allowance,skill allowance,special allowance,Incentives,etc..but still the attrition rate was high and many people were found absconding the company after few months they joined.
When i joined there were 24 people in the batch but after 1 year only 3 people stayed with the organization ,one including me.Many employees left the company for various reasons like Stress from overwork and work life imbalance,No growth opportunities,Lack of appreciation,Job and person mismatch,Job is not what the employee expected to be,New job offer,not happy with the compensation etc..
In the company i worked there were some good programs introduced to make employees stay with the organization.One such program for the employees was the Aspire program.In this program,employees were given training on software courses and after a year they were put into technology side as software engineers.During the training period,certain amount was deducted from the employee salary as part of this program.It was a best program to make employees stay with the company.Other programs that were really good were distance education program,internal job posting and Fast forward program.
Many people view the BPO job as a temporary one,to earn money till they get the job they wanted to.Mostly engineering graduates do so. Some BPOs provide better career development opportunities for its employees through various programs.Graduates can join such BPOs and shape their career by planning and performing well in the organization.Stress is there in almost all jobs,the desire of a person to come up well in life,will decide the future of that person.I have seen many people who have shined well working in a BPO.
ITES companies should implement various such programs to make the employees stay with the organization and make them feel satisfied.A satisfied employee will stay with the organization for a longer period and will show more productivity in his/her work and hence the growth of the organization.
Monday, August 10, 2009
Sales Job
In the present situation ,many companies seemed to recruit more people for sales function.Because in this recession salesman play a major role for promoting the company products and services.Before only graduates were recruited by companies for selling function,but now things have changed ,MBA's are recruited for hardcore sales function.
Yesterday in the morning ,someone rang my home calling bell .when i opened the door a surprise and shock was waiting for me.A guy started saying "I am a MBA graduate and i am here to sell a educational product for kids".I told him we don't have any kids in our home,he can leave and closed the door.I felt bad for that guy because i don't think an MBA degree is needed for such a sales job.
The first thing that people ask in a sales/Marketing interview is "Do you have a bike".For corporate sales MBA's can be used but for consumer sales a graduate is enough.Taking a sales role is not a easy task.People in sales have to travel a lot and face many issues with customers.
A salesman needs good persuasion skills,communication skills,selling skills and people skills.Its very hard to survive in a sales job,it needs more patience and high stress handling within oneself.A friend of mine ,who got placed in a well known FMCG company as Area sales manager ,left his job in 2 months saying ,its not the job for an MBA.The job role was like this,he will be given a area and he as to go get orders from the shops in that area and supply the products to those shops with few people under him.
If a person is able to stay in a sales job for 2 years continuously,he as a very bright future after that.A salesman can earn money more than his salary ,if he shows more productivity than expected.The growth in a sales career is fast and one of the hot jobs were you can earn more in later years.Taking a sales role purely depends on the attitude and will of the person to survive.The more challenging a job is,more money you earn and grow fast.If anyone in interested in traveling and meeting new people,sales job is the right choice.
Yesterday in the morning ,someone rang my home calling bell .when i opened the door a surprise and shock was waiting for me.A guy started saying "I am a MBA graduate and i am here to sell a educational product for kids".I told him we don't have any kids in our home,he can leave and closed the door.I felt bad for that guy because i don't think an MBA degree is needed for such a sales job.
The first thing that people ask in a sales/Marketing interview is "Do you have a bike".For corporate sales MBA's can be used but for consumer sales a graduate is enough.Taking a sales role is not a easy task.People in sales have to travel a lot and face many issues with customers.
A salesman needs good persuasion skills,communication skills,selling skills and people skills.Its very hard to survive in a sales job,it needs more patience and high stress handling within oneself.A friend of mine ,who got placed in a well known FMCG company as Area sales manager ,left his job in 2 months saying ,its not the job for an MBA.The job role was like this,he will be given a area and he as to go get orders from the shops in that area and supply the products to those shops with few people under him.
If a person is able to stay in a sales job for 2 years continuously,he as a very bright future after that.A salesman can earn money more than his salary ,if he shows more productivity than expected.The growth in a sales career is fast and one of the hot jobs were you can earn more in later years.Taking a sales role purely depends on the attitude and will of the person to survive.The more challenging a job is,more money you earn and grow fast.If anyone in interested in traveling and meeting new people,sales job is the right choice.
Wednesday, August 5, 2009
Fresh Graduates with Recession
Its a tough time for all freshers now to land in a good job.Poor Placements in colleges as left fresh graduates no where.Most of the companies don't hire people and even if they hire, they hire only experienced candidates and not the freshers.
Students who graduated from top colleges are even facing the heat of recession.Students who got placed through their colleges in various companies are waiting with the hope for a call letter.I see many of the engg graduates who got placed in top MNCs, have been informed that they will be called only after 6 months for joining and some haven't even received any response.
Mostly software companies have delayed the date of joining for the young graduates.One of my friend who got placed in top MNC last year,had to wait for 8 months after graduation.Then he underwent training in that MNC for 6 months,after which he was sent out of the company saying his performance was not up to their expectation.Out of 100 students nearly 40% of the students were asked to leave by that MNC after training.This was the case one year back ,now the situation is still more worse and students are left with no hope.
Many students always opt for IT companies to work and don't show their interest in other sectors.Many students join IT companies with lots of dreams but finally end up with failures.Most of the IT companies are totally dependent on foreign clients,so any recession in the client country would have its effect even here,so students should also focus on other industries that has job security.
Its good for a fresher to start his/her career in a small company ,where he/she can learn more and grow soon.The downturn in IT sector as taught a lesson to all people and insisted a need for everyone to focus on other industries too.
Students who graduated from top colleges are even facing the heat of recession.Students who got placed through their colleges in various companies are waiting with the hope for a call letter.I see many of the engg graduates who got placed in top MNCs, have been informed that they will be called only after 6 months for joining and some haven't even received any response.
Mostly software companies have delayed the date of joining for the young graduates.One of my friend who got placed in top MNC last year,had to wait for 8 months after graduation.Then he underwent training in that MNC for 6 months,after which he was sent out of the company saying his performance was not up to their expectation.Out of 100 students nearly 40% of the students were asked to leave by that MNC after training.This was the case one year back ,now the situation is still more worse and students are left with no hope.
Many students always opt for IT companies to work and don't show their interest in other sectors.Many students join IT companies with lots of dreams but finally end up with failures.Most of the IT companies are totally dependent on foreign clients,so any recession in the client country would have its effect even here,so students should also focus on other industries that has job security.
Its good for a fresher to start his/her career in a small company ,where he/she can learn more and grow soon.The downturn in IT sector as taught a lesson to all people and insisted a need for everyone to focus on other industries too.
Sunday, August 2, 2009
Think before you react
I read this story in a magazine.Its a real story and a must read for all of them.In life many people react immediately to all things they see,but don't think before they react.People always assume things about which ever they see, without knowing the real truth in it.I have seen many people who assume things on their own and have a wrong perception.
In management roles,many do this mistake and create blunders in work.The management people must think twice before they react in all situations.The story that thought me a lesson is below.
The train has started moving. It is packed with people of all ages, mostly with the working men and women and young college guys and girls. Near the window, was seated an old man with his 30 year old son. As the train moves by, the son is overwhelmed with joy as he was thrilled with the scenery outside…
’See dad, the scenery of green trees moving away is very beautiful'
This behavior from a thirty year old son made the other people feel strange about him. Every one started murmuring something or other about this son. ‘This guy seems to be a freak...' newly married Anup whispered to his wife.
Suddenly it started raining... Rain drops fell on the travelers through the opened window. The Thirty year old son, filled with joy ' see dad, how beautiful the rain is ...'
Anup's wife got irritated with the rain drops spoiling her new suit.
Anup,' cant you see its raining, you old man, if ur son is not feeling well get him soon to a mental asylum...and don’t disturb public henceforth'
The old man hesitated first and then in a low tone replied ' we are on the way back from hospital, my son got discharged today morning, he was blind by birth, last week only he got his vision, these rain and nature are new to his eyes.... Please forgive us for the inconvenience caused...'
The things we see may be right from our perspective until we know the truth. But when we know the truth our reaction to that will hurt even us. So try to understand the problem better before taking a harsh action.
In management roles,many do this mistake and create blunders in work.The management people must think twice before they react in all situations.The story that thought me a lesson is below.
The train has started moving. It is packed with people of all ages, mostly with the working men and women and young college guys and girls. Near the window, was seated an old man with his 30 year old son. As the train moves by, the son is overwhelmed with joy as he was thrilled with the scenery outside…
’See dad, the scenery of green trees moving away is very beautiful'
This behavior from a thirty year old son made the other people feel strange about him. Every one started murmuring something or other about this son. ‘This guy seems to be a freak...' newly married Anup whispered to his wife.
Suddenly it started raining... Rain drops fell on the travelers through the opened window. The Thirty year old son, filled with joy ' see dad, how beautiful the rain is ...'
Anup's wife got irritated with the rain drops spoiling her new suit.
Anup,' cant you see its raining, you old man, if ur son is not feeling well get him soon to a mental asylum...and don’t disturb public henceforth'
The old man hesitated first and then in a low tone replied ' we are on the way back from hospital, my son got discharged today morning, he was blind by birth, last week only he got his vision, these rain and nature are new to his eyes.... Please forgive us for the inconvenience caused...'
The things we see may be right from our perspective until we know the truth. But when we know the truth our reaction to that will hurt even us. So try to understand the problem better before taking a harsh action.
Saturday, August 1, 2009
HR Professionals
HR job is one of the white collar jobs.HR people play a very vital role in attracting,developing ,rewarding and maintaining a effective work force in any organization.They act as a bridge between the employees and the organization.HR Profession is one of the respectable job in which HR Professionals handle people and their problems at work.
Sometimes they get quite personal to know the actual problem in employee's life. HR Professionals goal is to spread positive energy among employees and to make sure that all employees are satisfied and happy at work.Starting from Recruitment to Health and safety of the employees they play a major role.
When a person asks for a job to someone,the first answer that comes from that person would be "I know a HR person in that company ,i will help you get the job".Also when you are a HR person in a company ,what ever function you may be in HR ,people used to approach you for job openings.HR people have a prestigious image among public generally.
In today's scenario HR persons are role model for others. In the time of crisis, people are looking towards HR. So, they are carrying huge burden on their shoulders.The inspiration for me to take up a career in HR ,came from the HR people in the company i worked with previously.They are the best HR people i have ever seen.I have seen them working more hrs than the other employees in the organization.Its not easy to be a HR in a company.It needs patience and people handing skills to survive for a long period.
Sometimes they get quite personal to know the actual problem in employee's life. HR Professionals goal is to spread positive energy among employees and to make sure that all employees are satisfied and happy at work.Starting from Recruitment to Health and safety of the employees they play a major role.
When a person asks for a job to someone,the first answer that comes from that person would be "I know a HR person in that company ,i will help you get the job".Also when you are a HR person in a company ,what ever function you may be in HR ,people used to approach you for job openings.HR people have a prestigious image among public generally.
In today's scenario HR persons are role model for others. In the time of crisis, people are looking towards HR. So, they are carrying huge burden on their shoulders.The inspiration for me to take up a career in HR ,came from the HR people in the company i worked with previously.They are the best HR people i have ever seen.I have seen them working more hrs than the other employees in the organization.Its not easy to be a HR in a company.It needs patience and people handing skills to survive for a long period.
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