I love to read books written by the author Dale Carnegie.He was an American writer and lecturer and the developer of famous courses in self improvement, salesmanship, corporate training ,public speaking and interpersonal skills.
His books are a must read for all management students.In one of his books he as written how to win people to your way of thinking.The ideas given by the author are reviewed below,
1.The only way to get the best of an argument is to avoid it.
2.Show respect for the other person's opinions. Never say, "You're wrong."
3.If you are wrong, admit it quickly and emphatically.
4.Begin in a friendly way.
5.Get the other person saying "yes, yes" immediately.
6.Let the other person do a great deal of the talking.
7.Let the other person feel that the idea is his or hers.
8.Try honestly to see things from the other person's point of view.
9.Be sympathetic with the other person's ideas and desires.
10.Appeal to the nobler motives.
11.Dramatize your ideas.
12.Throw down a challenge.
In the same book he as given ideas on How to Change People Without Giving Offense or Arousing Resentment.
A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this:
1.Begin with praise and honest appreciation.
2.Call attention to people's mistakes indirectly.
3.Talk about your own mistakes before criticizing the other person.
4.Ask questions instead of giving direct orders.
5.Let the other person save face.
6.Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
7.Give the other person a fine reputation to live up to.
8.Use encouragement. Make the fault seem easy to correct.
9.Make the other person happy about doing the thing you suggest
Thursday, July 30, 2009
Tuesday, July 28, 2009
Does Management know their Staff?
I received a mail from one of my friend with the subject "Does management know their staff? The story in the mail really made me laugh.This is how most of the organizations seemed to be functioning in reality.Its not possible for the management to know each and every employee working in the company, but they should have a functioning system to identify who their employees are and are not.
On walking into the factory, the Managing Director of the company
noticed a young guy leaning against the wall, doing nothing.
He approached the young man and calmly said to him,
"How much do you earn?"
The young man was quite amazed
that he was asked such a personal question,
he replied, none the less, "I earn $ 2000.00 a month,
Sir. Why?"
Without answering, the MD took out his wallet
and removed $6000.00 cash and gave it to the young man and said,
"Around here I pay people for working,
not for standing around looking pretty!
Here is your 3 months salary, now GET OUT and don't come back".
The young man turned around and was quickly out of sight.
Noticing a few onlookers, the MD said in a very upset manner,
"And that applies to everybody in this company".
He approached one of the onlookers and asked him, "Who's the young man
I just fired?"
To which an amazing reply came - "He was the pizza delivery guy , Sir!"
On walking into the factory, the Managing Director of the company
noticed a young guy leaning against the wall, doing nothing.
He approached the young man and calmly said to him,
"How much do you earn?"
The young man was quite amazed
that he was asked such a personal question,
he replied, none the less, "I earn $ 2000.00 a month,
Sir. Why?"
Without answering, the MD took out his wallet
and removed $6000.00 cash and gave it to the young man and said,
"Around here I pay people for working,
not for standing around looking pretty!
Here is your 3 months salary, now GET OUT and don't come back".
The young man turned around and was quickly out of sight.
Noticing a few onlookers, the MD said in a very upset manner,
"And that applies to everybody in this company".
He approached one of the onlookers and asked him, "Who's the young man
I just fired?"
To which an amazing reply came - "He was the pizza delivery guy , Sir!"
History of Human resource management
I have been researching few days to find out,from where the HRM had its first existence.After a detailed research i was able to find the answer to it.
The history of HRM can be traced to England before 1900,where masons,carpenters, leather workers and other crafts people organized themselves into guilds.They used their unity to improve their work conditions.These guilds became forerunners of trade unions.However many key concepts of HRM came from the USA.
Before 1900,most hiring ,firing,training and pay adjustment decisions were made by individual supervisors.The scientific management studies conducted by Frederick W.Taylor and others,beginning in 1885,helped management to identify different ways of doing work and to increase the work productivity.
The HRM field further developed with the arrival of the Industrial Revolution in 1870s.The Industrial Revolution began with the substitution of steam power and machinery for time consuming hand labour.Due to the Industrial Revolution,working conditions,social patterns and division of labour were significantly changed.
As organizations grew larger,many managerial functions such as planning ,recruitment,selection,placement and purchasing began to be performed by specialists.Now HRM is the backbone mantra for almost all organizations.
The history of HRM can be traced to England before 1900,where masons,carpenters, leather workers and other crafts people organized themselves into guilds.They used their unity to improve their work conditions.These guilds became forerunners of trade unions.However many key concepts of HRM came from the USA.
Before 1900,most hiring ,firing,training and pay adjustment decisions were made by individual supervisors.The scientific management studies conducted by Frederick W.Taylor and others,beginning in 1885,helped management to identify different ways of doing work and to increase the work productivity.
The HRM field further developed with the arrival of the Industrial Revolution in 1870s.The Industrial Revolution began with the substitution of steam power and machinery for time consuming hand labour.Due to the Industrial Revolution,working conditions,social patterns and division of labour were significantly changed.
As organizations grew larger,many managerial functions such as planning ,recruitment,selection,placement and purchasing began to be performed by specialists.Now HRM is the backbone mantra for almost all organizations.
Sunday, July 26, 2009
Life in a BPO
BPO industry is the one which recruits people at all times,the reason is not they need more people, the real reason is many people keep leaving the industry day by day.ITES companies provide a good working environment,Attractive salary, huge incentives, transport facilities ,Food allowances,etc....but in compromise with your sleep,health ,time with your lovely family and friends.
Employees in a BPO get only 1 week off and that day will be spent for sleeping.They always go away from their social life,they have a quest to link themselves to the social life.This is very hard for them to mingle with their society or attend social gathering.Even though most of the times they are not able to celebrate their festivals.
While solving the problem of client they have to wear a fake smile on their face and have to prove themselves that how happy they are while servicing them(clients).Handling a single customer is really a uphill task.
10Hr work- 4 hr transport- 10Hr Sleep ,this is how the life will be in a day at BPO.I feel for a employee working in a BPO ,should be given 2 days week off and the time period of work should be limited to 8hrs.May be this can reduce the mental pressure and give little time for the employee for his personal life too.
The best way to retain people is to make them qualified. Most of the staff in BPOs is young and so, very concerned about their career. Courses like M Tech, MCA and MBA at PG level will make them well equipped for the job market after three years.”
One might note that such interesting educational offers have been offered from time to time however; they were more on a short-term basis. But with regular classes at Call Centers, the scenario might entirely change. Professional diplomas like MCSE, JCP (Java Certification Program) and Cisco have clicked in the past.
By offering interesting educational programme the Indian Call Centerswould not only be taking care of their employees futures, but also, fighting off attrition by absorbing candidates at higher levels into management after graduation. Moreover, with 100 per cent placement guarantee, the programme may be a big success besides, being a model for the world to follow.
Employees in a BPO get only 1 week off and that day will be spent for sleeping.They always go away from their social life,they have a quest to link themselves to the social life.This is very hard for them to mingle with their society or attend social gathering.Even though most of the times they are not able to celebrate their festivals.
While solving the problem of client they have to wear a fake smile on their face and have to prove themselves that how happy they are while servicing them(clients).Handling a single customer is really a uphill task.
10Hr work- 4 hr transport- 10Hr Sleep ,this is how the life will be in a day at BPO.I feel for a employee working in a BPO ,should be given 2 days week off and the time period of work should be limited to 8hrs.May be this can reduce the mental pressure and give little time for the employee for his personal life too.
The best way to retain people is to make them qualified. Most of the staff in BPOs is young and so, very concerned about their career. Courses like M Tech, MCA and MBA at PG level will make them well equipped for the job market after three years.”
One might note that such interesting educational offers have been offered from time to time however; they were more on a short-term basis. But with regular classes at Call Centers, the scenario might entirely change. Professional diplomas like MCSE, JCP (Java Certification Program) and Cisco have clicked in the past.
By offering interesting educational programme the Indian Call Centerswould not only be taking care of their employees futures, but also, fighting off attrition by absorbing candidates at higher levels into management after graduation. Moreover, with 100 per cent placement guarantee, the programme may be a big success besides, being a model for the world to follow.
Saturday, July 25, 2009
Layoff Trend
I underwent on the job training in one of the leading IT company 2 months back.I was put in a team called EHS( Employee helpdesk services team).When i joined, there were 4 HR executives in the team. But as days passed 2 executives were put on layoff in the team.Not only in that team,but many employees in the company were put on layoff.The company seemed to cut cost and layoff people.
Every other employee in the company were working with a fear in mind about losing their job.Things were going bad and all were worried .Some of my friends who were working for 4 to 5 years in the company were too in the list.They don't know what to do next.
They were asking me to help them land in a job .I consoled them and got the email ids of them and was forwarding the list of companies recruiting people.My friends found it useful and 4 of my friends got placed in a good company.They called me and thanked me for letting them know the openings.Felt happy ,i was able to help someone get a job in this Recession.
Many companies use Recession as a tool to cut cost and layoff unwanted resources in their company.Its become a fashion for companies to ask employees to leave the organization saying Recession,but they seemed to recruit new people by the side.
Companies replace old people who were getting large pay with new employees for a lesser pay.Salary cuts,No appraisal,No bonus,No incentives,No allowances etc.., have become common words used by many companies now.I have seen many of my friends losing jobs day by day and suffering to repay their loans and run their family.
Its a tough time for People losing jobs during this recession because getting another job is a hurdle for them.In the company i did my project, people who dint perform well were mostly asked to leave the company.So its like a black mark for them when they attend interviews for other companies.
Things seemed to getting better now slowly,lets pray we don't get any more recession like this in future.
Every other employee in the company were working with a fear in mind about losing their job.Things were going bad and all were worried .Some of my friends who were working for 4 to 5 years in the company were too in the list.They don't know what to do next.
They were asking me to help them land in a job .I consoled them and got the email ids of them and was forwarding the list of companies recruiting people.My friends found it useful and 4 of my friends got placed in a good company.They called me and thanked me for letting them know the openings.Felt happy ,i was able to help someone get a job in this Recession.
Many companies use Recession as a tool to cut cost and layoff unwanted resources in their company.Its become a fashion for companies to ask employees to leave the organization saying Recession,but they seemed to recruit new people by the side.
Companies replace old people who were getting large pay with new employees for a lesser pay.Salary cuts,No appraisal,No bonus,No incentives,No allowances etc.., have become common words used by many companies now.I have seen many of my friends losing jobs day by day and suffering to repay their loans and run their family.
Its a tough time for People losing jobs during this recession because getting another job is a hurdle for them.In the company i did my project, people who dint perform well were mostly asked to leave the company.So its like a black mark for them when they attend interviews for other companies.
Things seemed to getting better now slowly,lets pray we don't get any more recession like this in future.
Friday, July 24, 2009
JAI HO INDIA!
I got a interesting mail from one of my friend,in which the glory of India in pictures made me really feel proud about our country. In the past we were the richest people in the world but now poverty,unemployment,child labour etc.. is seen every where in the country.At almost every traffic signal we see beggers thronging around us.Just read the picture above ,u will come to know how India was in the past.
How to win Friends and influence people
During my PG i Read a book named "How to Win friends and Influence people" by Dale Carnegie.Initially i started reading the book for a book review assignment,but as pages passed ,it was so interesting and inspiring.The main ideas given by the author to win friends and influence people are as follows,
1.Don't criticize, condemn or complain.
2.Give honest and sincere appreciation.
3.Arouse in the other person an eager want.
4.Become genuinely interested in other people.
5.Smile.
6.Remember that a person's name is to that person the sweetest and most important sound in any language.
7.Be a good listener. Encourage others to talk about themselves.
8.Talk in terms of the other person's interests.
9.Make the other person feel important - and do it sincerely.
These words really works out,try these ideas with your friends and experience the difference.
1.Don't criticize, condemn or complain.
2.Give honest and sincere appreciation.
3.Arouse in the other person an eager want.
4.Become genuinely interested in other people.
5.Smile.
6.Remember that a person's name is to that person the sweetest and most important sound in any language.
7.Be a good listener. Encourage others to talk about themselves.
8.Talk in terms of the other person's interests.
9.Make the other person feel important - and do it sincerely.
These words really works out,try these ideas with your friends and experience the difference.
Thursday, July 23, 2009
Contract Employee
Yesterday i attended a company for a HR role.The company is one of the top IT service provider in India.The were ready to take me into their company not as a permanent employee but as a contract employee.They asked me to sign a contract for 6 months initially, after which they may extend the contract depending on their requirement.In that company they have a rule that contract employee will be made permanent only after a year and half.
After i made a research about the contract employment, i was able to get more details about it.Contract Of Employment is a legally enforceable agreement, either oral or written, between an employer and an employee that defines terms and conditions of employment.A contract employee gets his/her salary through cheques and they are not given a salary slip as other permanent employees in the organization.
Contract employee will be given only a fixed pay and is excluded from benefits like medical allowances,transport allowances,PF,HRA,Income Tax etc..,And also there is a risk of any time the employer breaking the contract.The contract employees don't come into the head count of the company and they don't have any appraisal procedure for them.Once the contract is over,the employer may extend the contract or send the employee out of the company
Many companies seemed to reduce cost by taking people as contract employee and on stipend basis.This kind of employment is seen often in many companies in today's scenario.One of my friend who joined as a contract employee in a leading MNC for HR role,was paid only 7000Rs instead of original salary 20,000Rs and no Benefits. This is how most companies reduce cost through contract employment.
Government should set proper rules and regulations for contract employment in India, to avoid organizations which use it as a tool to get more work from an employee and pay less to them.
After i made a research about the contract employment, i was able to get more details about it.Contract Of Employment is a legally enforceable agreement, either oral or written, between an employer and an employee that defines terms and conditions of employment.A contract employee gets his/her salary through cheques and they are not given a salary slip as other permanent employees in the organization.
Contract employee will be given only a fixed pay and is excluded from benefits like medical allowances,transport allowances,PF,HRA,Income Tax etc..,And also there is a risk of any time the employer breaking the contract.The contract employees don't come into the head count of the company and they don't have any appraisal procedure for them.Once the contract is over,the employer may extend the contract or send the employee out of the company
Many companies seemed to reduce cost by taking people as contract employee and on stipend basis.This kind of employment is seen often in many companies in today's scenario.One of my friend who joined as a contract employee in a leading MNC for HR role,was paid only 7000Rs instead of original salary 20,000Rs and no Benefits. This is how most companies reduce cost through contract employment.
Government should set proper rules and regulations for contract employment in India, to avoid organizations which use it as a tool to get more work from an employee and pay less to them.
Wednesday, July 22, 2009
Ways to bring Business to your new company
Today not a brisk day for me. woke up late by a call from one of my friend,who called me for a help in his assignment.He was asked to prepare a one page report on ways to bring business to your company.I gave him few suggestions which are as follows,
1) Asses the market opportunities and industry that need your services.
2) Indentify companies which use and need your products, services through web.
3) Create a data base of the companies which need your products and services (Address, telephone no, email ids etc)
4) Prepare a PPT about the company and the services it offers in a professional way and mail across various identified companies.
5) Call the companies and fix a business appointment with the Business Head or CEO to explain the products and services you offer(in case of foreign clients)
6) For local clients, call and fix a appointment and meet them in person and make a presentation about your company
7) Differentiate your products and services from other company offerings, convince the client and close the business deal.
8) Internet advertising would be a major promotion tool to attract more clients.
9) Get feedbacks from clients as what they need from the service and product you offer and convert it into business requirements.
These were some of the suggestions i gave him for his assignment,Kindly give a feedback about the suggestions
1) Asses the market opportunities and industry that need your services.
2) Indentify companies which use and need your products, services through web.
3) Create a data base of the companies which need your products and services (Address, telephone no, email ids etc)
4) Prepare a PPT about the company and the services it offers in a professional way and mail across various identified companies.
5) Call the companies and fix a business appointment with the Business Head or CEO to explain the products and services you offer(in case of foreign clients)
6) For local clients, call and fix a appointment and meet them in person and make a presentation about your company
7) Differentiate your products and services from other company offerings, convince the client and close the business deal.
8) Internet advertising would be a major promotion tool to attract more clients.
9) Get feedbacks from clients as what they need from the service and product you offer and convert it into business requirements.
These were some of the suggestions i gave him for his assignment,Kindly give a feedback about the suggestions
Tuesday, July 21, 2009
Life In this Recession
Its a tough time for all people who graduate during this period of time.I am one among them disappointed by the heats of the recession,but i am aspiring and waiting for the time and the job i wanted to.........
I joined MBA with many dreams .In the previous company i worked ,i used to have interactions with the HR people ,the way they move with others,the respect given to them,the prestige they hold being a HR profession really inspired me and that's the birth in me to become a HR profession.
So i joined MBA with the same heat in mind and heart to reach the destination i wanted to.Life was cool in my PG and all went fine till the first year of my college.All my seniors got placed in a good companies with a good pay.It made me feel i am safe .But in the 2nd year things started changing,burst of recession showed its waves .
The list of companies coming for placements started reducing and big disappointment was not even a single company for HR .I got offers in marketing,but i would like to live for my aspiration.Waiting for an opportunity now to go to the place i wanted.
Hope like me many people would have faced the heat of Recession.U are open to Share your experience with respect to Recession in your Life.
I joined MBA with many dreams .In the previous company i worked ,i used to have interactions with the HR people ,the way they move with others,the respect given to them,the prestige they hold being a HR profession really inspired me and that's the birth in me to become a HR profession.
So i joined MBA with the same heat in mind and heart to reach the destination i wanted to.Life was cool in my PG and all went fine till the first year of my college.All my seniors got placed in a good companies with a good pay.It made me feel i am safe .But in the 2nd year things started changing,burst of recession showed its waves .
The list of companies coming for placements started reducing and big disappointment was not even a single company for HR .I got offers in marketing,but i would like to live for my aspiration.Waiting for an opportunity now to go to the place i wanted.
Hope like me many people would have faced the heat of Recession.U are open to Share your experience with respect to Recession in your Life.
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