BPO industry is the one which recruits people at all times,the reason is not they need more people, the real reason is many people keep leaving the industry day by day.ITES companies provide a good working environment,Attractive salary, huge incentives, transport facilities ,Food allowances,etc....but in compromise with your sleep,health ,time with your lovely family and friends.
Employees in a BPO get only 1 week off and that day will be spent for sleeping.They always go away from their social life,they have a quest to link themselves to the social life.This is very hard for them to mingle with their society or attend social gathering.Even though most of the times they are not able to celebrate their festivals.
While solving the problem of client they have to wear a fake smile on their face and have to prove themselves that how happy they are while servicing them(clients).Handling a single customer is really a uphill task.
10Hr work- 4 hr transport- 10Hr Sleep ,this is how the life will be in a day at BPO.I feel for a employee working in a BPO ,should be given 2 days week off and the time period of work should be limited to 8hrs.May be this can reduce the mental pressure and give little time for the employee for his personal life too.
The best way to retain people is to make them qualified. Most of the staff in BPOs is young and so, very concerned about their career. Courses like M Tech, MCA and MBA at PG level will make them well equipped for the job market after three years.”
One might note that such interesting educational offers have been offered from time to time however; they were more on a short-term basis. But with regular classes at Call Centers, the scenario might entirely change. Professional diplomas like MCSE, JCP (Java Certification Program) and Cisco have clicked in the past.
By offering interesting educational programme the Indian Call Centerswould not only be taking care of their employees futures, but also, fighting off attrition by absorbing candidates at higher levels into management after graduation. Moreover, with 100 per cent placement guarantee, the programme may be a big success besides, being a model for the world to follow.
You are making it sound really bad dude... Yes I agree with night shifts but your health and the time you spend with your family etc are all how you plan. Are saying that people going to office in the day do not spend time on travel ???
ReplyDeleteWhen you are into the management side of the game you cannot expect to work on fixed work hours. Be it any industry or any shift? Ten hours are nowadays mandatory !! atleast in the begining stages of your management career !